Aspect

This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections™. In it, Allyson Boudousquie, Director of Business Process discusses current trends in the collections space and how organizations can enhance their call strategies by applying the right resources at the right time to improve debtor contact productivity. (9:51)

This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service™. Serge Hyppolite, Director of Interaction Product Management at Aspect outlines how organizations can coordinate self service with live agent assistance to improve first call resolution and enhance the overall customer experience. (9:43)

In this podcast, Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company’s Streamlined Collections™ unified communications applications for the contact center can help improve early stage collections to help reduce delinquencies and write-offs. (10:19)

Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity by leveraging the specific capabilities of the unified communications application for the contact center, Productive Workforce™. He discusses how these capabilities can create a culture of continuous improvement which yields an enhanced customer experience. (9:41)

This podcast provides information on Aspect's unified communications (UC) applications for the contact center. Mike Sheridan, senior vice president of strategy and marketing at Aspect, discusses the benefits that companies can see from implementing the UC applications and how the offerings can fit into a UC strategy. (8:49)

This podcast provides details on the Unified Communications Services offerings from Aspect, as well as outlines considerations and advice for organizations as they develop and implement UC strategies across the enterprise and into the contact center. (9:08)

This podcast will provide information about the challenges organizations face in managing employee seat utilization how workforce management applications are able to help address these challenges. (4:45)

This podcast provides information on the recently announced Global Strategic Alliance between Aspect Software and Microsoft to help deliver unified communications to contact centers around the world. (5:30)

This is the third podcast in our Unified Communications for the Contact Center series. This podcast discusses why Aspect Software is uniquely suited to deliver Unified Communications for the Contact Center to organizations. (6:03)

This is the second podcast in our Unified Communications for the Contact Center series. This outlines the challenges businesses face when implementing a unified communications strategy. (5:37)

This is the first podcast in our Unified Communications for the Contact Center series, which provides background on what is Unified Communications, the role contact centers play within an organization's unified communications strategy and discusses the benefits of Unified Communications for the Contact Center. (6:36)

In the second episode of the Aspect Unified Command and Control podcast series, Gary Barnett, Chief Technology Officer (CTO) at Aspect Software explains the specific benefits that the solution can bring to large contact centers. (8:05)

This is the first episode in the Aspect Software Unified Command and Control podcast series. This first podcast hosted by Mike Sheridan, senior vice president of strategy at Aspect Software explains what Unified Command and Control is and how it can positively impact a company's contact center performance. (4:45)