http://aspectpodcasts.12hna.com/assets/images/aspect_podcasts_300.jpg http://www.aspect.com/ Aspect will be hosting podcasts on new technologies, product updates, and best practices over the coming months. Keep checking back for new episodes. Aspect is the world's largest company solely focused on the contact center industry. http://www.aspect.com © ℗ 2009 Aspect Software, Inc. All Rights Reserved http://blogs.law.harvard.edu/tech/rss en-us Wed, 10 June 2009 01:00:00 -0800 Mon, 02 June 2008 01:00:00 -0800 Aspect will be hosting podcasts on new technologies, product updates, and best practices over the coming months. Keep checking back for new episodes. Aspect is the world's largest company solely focused on the contact center industry. Aspect will be hosting podcasts on new technologies, product updates, and best practices over the coming months. Keep checking back for new episodes. Aspect is the world's largest company solely focused on the contact center industry. Look for our Podcast in the iTunes Music Store Aspect Software, Aspect, Unified Command and Control, Brett Williams, Serge Hyppolite, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect hturbeville@twelvehorses.com Aspect Podcasts clean This is the first episode in the Aspect Software Unified Command and Control podcast series. This first podcast hosted by Mike Sheridan, senior vice president of strategy at Aspect Software explains what Unified Command and Control is and how it can positively impact a company's contact center performance. http://www.aspect.com Tue, 25 September 2007 01:00:00 -0800 This is the first episode in the Aspect Software Unified Command and Control podcast series. This first podcast hosted by Mike Sheridan, senior vice president of strategy at Aspect Software explains what Unified Command and Control is and how it can positively impact a company's contact center performance. This is the first episode in the Aspect Software Unified Command and Control podcast series. This first podcast hosted by Mike Sheridan, senior vice president of strategy at Aspect Software explains what Unified Command and Control is and how it can positively impact a company's contact center performance. 7:49 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean In the second episode of the Aspect Unified Command and Control podcast series, Gary Barnett, Chief Technology Officer (CTO) at Aspect Software explains the specific benefits that the solution can bring to large contact centers. http://www.aspect.com Tue, 25 September 2007 01:00:00 -0800 In the second episode of the Aspect Unified Command and Control podcast series, Gary Barnett, Chief Technology Officer (CTO) at Aspect Software explains the specific benefits that the solution can bring to large contact centers. In the second episode of the Aspect Unified Command and Control podcast series, Gary Barnett, Chief Technology Officer (CTO) at Aspect Software explains the specific benefits that the solution can bring to large contact centers. 8:05 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This is the first podcast in our Unified Communications for the Contact Center series, which provides background on what is Unified Communications, the role contact centers play within an organization’s unified communications strategy and discusses the benefits of Unified Communications for the Contact Center. http://www.aspect.com Mon, 02 June 2008 01:00:00 -0800 This is the first podcast in our Unified Communications for the Contact Center series, which provides background on what is Unified Communications, the role contact centers play within an organization's unified communications strategy and discusses the benefits of Unified Communications for the Contact Center. This is the first podcast in our Unified Communications for the Contact Center series, which provides background on what is Unified Communications, the role contact centers play within an organization's unified communications strategy and discusses the benefits of Unified Communications for the Contact Center. 6:36 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This is the second podcast in our Unified Communications for the Contact Center series. This outlines the challenges businesses face when implementing a unified communications strategy. http://www.aspect.com Mon, 02 June 2008 01:00:00 -0800 This is the second podcast in our Unified Communications for the Contact Center series. This outlines the challenges businesses face when implementing a unified communications strategy. This is the second podcast in our Unified Communications for the Contact Center series. This outlines the challenges businesses face when implementing a unified communications strategy. 5:37 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This is the third podcast in our Unified Communications for the Contact Center series. This podcast discusses why Aspect Software is uniquely suited to deliver Unified Communications for the Contact Center to organizations. http://www.aspect.com Mon, 02 June 2008 01:00:00 -0800 This is the third podcast in our Unified Communications for the Contact Center series. This podcast discusses why Aspect Software is uniquely suited to deliver Unified Communications for the Contact Center to organizations. This is the third podcast in our Unified Communications for the Contact Center series. This podcast discusses why Aspect Software is uniquely suited to deliver Unified Communications for the Contact Center to organizations. 6:05 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This podcast provides information on the recently announced Global Strategic Alliance between Aspect Software and Microsoft to help deliver unified communications to contact centers around the world. http://www.aspect.com Mon, 02 June 2008 01:00:00 -0800 This podcast provides information on the recently announced Global Strategic Alliance between Aspect Software and Microsoft to help deliver unified communications to contact centers around the world. This podcast provides information on the recently announced Global Strategic Alliance between Aspect Software and Microsoft to help deliver unified communications to contact centers around the world. 5:31 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This podcast will provide information about the challenges organizations face in managing employee seat utilization how workforce management applications are able to help address these challenges. http://www.aspect.com Mon, 01 December 2008 01:00:00 -0800 This podcast will provide information about the challenges organizations face in managing employee seat utilization how workforce management applications are able to help address these challenges. This podcast will provide information about the challenges organizations face in managing employee seat utilization how workforce management applications are able to help address these challenges. 4:46 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This podcast provides details on the Unified Communications Services offerings from Aspect, as well as outlines considerations and advice for organizations as they develop and implement UC strategies across the enterprise and into the contact center. http://www.aspect.com Mon, 16 December 2008 01:00:00 -0800 This podcast provides details on the Unified Communications Services offerings from Aspect, as well as outlines considerations and advice for organizations as they develop and implement UC strategies across the enterprise and into the contact center. This podcast provides details on the Unified Communications Services offerings from Aspect, as well as outlines considerations and advice for organizations as they develop and implement UC strategies across the enterprise and into the contact center. 9:08 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean This podcast provides information on Aspect's unified communications (UC) applications for the contact center. Mike Sheridan, senior vice president of strategy and marketing at Aspect, discusses the benefits that companies can see from implementing the UC applications and how the offerings can fit into a UC strategy. http://www.aspect.com Mon, 09 February 2009 01:00:00 -0800 This podcast provides information on Aspect's unified communications (UC) applications for the contact center. Mike Sheridan, senior vice president of strategy and marketing at Aspect, discusses the benefits that companies can see from implementing the UC applications and how the offerings can fit into a UC strategy. This podcast provides information on Aspect's unified communications (UC) applications for the contact center. Mike Sheridan, senior vice president of strategy and marketing at Aspect, discusses the benefits that companies can see from implementing the UC applications and how the offerings can fit into a UC strategy. 8:48 Aspect Software, Unified Command and Control, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect Software clean Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity by leveraging the specific capabilities of the unified communications application for the contact center, Productive Workforce. He discusses how these capabilities can create a culture of continuous improvement which yields an enhanced customer experience. http://www.aspect.com Wed, 10 June 2009 01:00:00 -0800 Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity by leveraging the specific capabilities of the unified communications application for the contact center, Productive Workforce. He discusses how these capabilities can create a culture of continuous improvement which yields an enhanced customer experience. Brett Williams, Director of Product Management for the PerformanceEdge Group at Aspect, outlines the opportunities for organizations to improve contact center agent productivity by leveraging the specific capabilities of the unified communications application for the contact center, Productive Workforce. He discusses how these capabilities can create a culture of continuous improvement which yields an enhanced customer experience. 9:41 Aspect Software, Aspect, Unified Command and Control, Brett Williams, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect clean In this podcast, Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company's Streamlined Collections unified communications applications for the contact center can help improve early stage collections to help reduce delinquencies and write-offs. http://www.aspect.com Wed, 10 June 2009 01:00:00 -0800 In this podcast, Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company's Streamlined Collections unified communications applications for the contact center can help improve early stage collections to help reduce delinquencies and write-offs. In this podcast, Serge Hyppolite, Director of Interaction Product Management at Aspect talks about how capabilities available in the company's Streamlined Collections unified communications applications for the contact center can help improve early stage collections to help reduce delinquencies and write-offs. 10:19 Aspect Software, Aspect, Unified Command and Control, Serge Hyppolite, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect clean This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service. Serge Hyppolite, Director of Interaction Product Management at Aspect outlines how organizations can coordinate self service with live agent assistance to improve first call resolution and enhance the overall customer experience. http://www.aspect.com Wed, 10 June 2009 01:00:00 -0800 This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service. Serge Hyppolite, Director of Interaction Product Management at Aspect outlines how organizations can coordinate self service with live agent assistance to improve first call resolution and enhance the overall customer experience. This podcast provides information on Aspect's unified communications (UC) application for the contact center, Seamless Customer Service. Serge Hyppolite, Director of Interaction Product Management at Aspect outlines how organizations can coordinate self service with live agent assistance to improve first call resolution and enhance the overall customer experience. 9:43 Aspect Software, Aspect, Unified Command and Control, Serge Hyppolite, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect clean This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections. In it, Allyson Boudousquie, Director of Business Process discusses current trends in the collections space and how organizations can enhance their call strategies by applying the right resources at the right time to improve debtor contact productivity. http://www.aspect.com Wed, 10 June 2009 01:00:00 -0800 This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections. In it, Allyson Boudousquie, Director of Business Process discusses current trends in the collections space and how organizations can enhance their call strategies by applying the right resources at the right time to improve debtor contact productivity. This podcast provides information on Aspect's unified communications (UC) application for the contact center, Optimized Collections. In it, Allyson Boudousquie, Director of Business Process discusses current trends in the collections space and how organizations can enhance their call strategies by applying the right resources at the right time to improve debtor contact productivity. 9:51 Aspect Software, Aspect, Unified Command and Control, Allyson Boudousquie, Mike Sheridan, Contact center performance, Gary Barnett, Unified Contact Center Solutions, Call center, Routing,Reporting, Administration, Multisite, Multichannel Aspect clean